All courses can be adapted to suit your needs be they individual or group requirements

The courses are designed to be participative, whether individual or a group of delegates, and therefore encouraging adoption of new skills. The number of bookings accepted on each course is therefore restricted to enable the interaction between delegates and the speaker to be at its most beneficial.

Any of the courses can be tailored and delivered to you as a package.

Management Skills

Strategic Management 

For: A core skill course for group of managers.

Aim: To challenge experienced managers in relation to their priorities

Learning Outcomes: At the end of the course you will be able to:

• Define the difference between operational and strategic issues
• Communicate the importance of strategic issues within their work team
• Identify the top three strategic issues within their part of the organisation
• Use a number of tools and techniques to enable them to retain their strategic focus.
• Identify and resolve those issues preventing them from developing/maintaining a strategic approach
• Instigate change to deliver on strategic priorities 

Financial Management 

For: A core skill course for all employees who are employed in a management capacity

Aim: To introduce non finance professionals to basic financial concepts and How they are applied in financial management

Learning Outcomes: At the end of the course you will be able to

• Define essential financial concepts and explain how they relate to your role within the organisation
• Define the term budget and the three most common budgetary techniques
• List the advantages and disadvantages of those techniques in estimating income and expenditure
• Review your practice in financial monitoring and record keeping
• Interpret and understand a range of financial documents
• Relate cash flow to project activity
• Use financial information as another way of assessing project success

Leadership Training and Team Work 

• Management and Leadership Skills
• Management Customer Care Forum
• Effective Interviewing Skills
• Effective Meetings
• Supervision / Appraising and Developing staff
• Delegation Skills
• Communication and Listening Skills
• Assertive Communication
• Developing Teams
• Personnel and HR Management Skills 

Management & Leadership Skill 

For: A core skill course for all employees who are employed in a management capacity.

Aim: This course will appeal to those who have already gained experience of working as a manager either within the current organisation or elsewhere, and who are keen to reflect on their leadership role.

Learning Outcomes: By the end of the course, those participating will be able to:

• Differentiate between management and leadership
• Identify the key features and function associated with management and
• leadership within the organisation
• Articulate the Organisation's 'style of management'
• Identify and deliver on the core competencies for managers
• Utilise specific tools of management · Develop a vision for their specific team
• Contribute to the overall vision and mission of the Organisation 

Managing Conflict 

For: A core skill course for all employees who are employed in a management capacity.

Aim: To enable managers to manage conflict between individuals within their team , including themselves

Learning Outcomes: At the end of the course you will be able to:

• Define conflict and the levels of conflict
• List the responsibilities of a manager when faced with conflict within their team
• Identify conflict behaviours
• Explain your personal tendencies when faced with conflict
• When managing conflict, adopt the best role for the situation, either mediator, arbitrator or negotiator
• Resolve conflict 

Communication and Interpersonal Skills

• Winning CVs and Interview Techniques
• Effective job hunting and Interview Techniques
• Practical office skills
• Business letter writing

Communication & Listening Skills For Managers 

For: A core skill course for all employees who are employed in a management capacity.

Aim: To enable managers and deputies to achieve positive outcomes in communicating with others.

Learning Outcomes: At the end course you will be able to:

• Explain the key element of a successful communicate
• Appreciate the different ways in which people communicate
• Understand how and why messages can be distorted
• Take appropriate action to ensure messages are passed on accurately
• Practise and demonstrate key listening skills
• Describe the basics of transactional analysis
• Structure communication with their team for maximum effect

Assertive Communication 

For: A core skill for all employees who are employed in a management capacity.

Aim: To enable individuals to feel in control and achieve positive outcomes in communicating with others.

Learning Outcomes: At the end of the course you will be able to:

• Identify aggressive, assertive and passive behaviours; and their implications
• Analyse how they currently communicate in different circumstances
• Recognise how congruence will help them to be more effective
• Use the steps to successful assertive communication
• Practise assertive techniques to improve communication
• Choose to say 'no' mean it and stick to it, in a manner that maintains respect for all parties
• Give constructive feedback that shows strength and sensitivity 

COURSE REGISTRATION

Please complete the form below to fill in your requirements or email  enquiries@tempestconsult.co.uk